Amazon class action alleges retailer sold defective PS5 units

PlayStation 5 Sony reveals PS5 console and games.  Man hands holding Dual sense controller.
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Amazon defective PS5 class action lawsuit overview:

  • Who: Evan Castaneda filed a class action lawsuit against Amazon.com, Inc.
  • Why: Castaneda claims Amazon knowingly sells defective PS5 consoles on its online marketplace.
  • Where: The class action lawsuit was filed in Illinois federal court.

Amazon knowingly sells defective PS5 consoles on its online marketplace, a new class action lawsuit alleges.

Plaintiff Evan Castaneda claims Amazon fails to disclose to its customers that the PS5 consoles it sells contain a defect that causes them to shut down while video games are being played.

“The Console Defect affects users’ ability to play video games and compromises the primary function and overall usage of the PS5,” the Amazon class action states.

Amazon is aware of the alleged PS5 console defect due to “online consumer complaints and the overall recognition of the defect in the gaming community,” the lawsuit alleges.

Castaneda argues that, despite this, Amazon “failed to and continues to fail to disclose the defect to consumers prior to them purchasing the PS5.”

Amazon class action alleviates retailer hasn’t taken any ‘substantial action’ to fix issue

Castaneda claims Amazon has “not taken any substantial action to remedy the problem.”

He argues that he and other consumers like himself would not have purchased the PS5 console from Amazon had they been aware of the alleged defect.

“Nowhere did Defendant disclose to Plaintiff and other purchasers of the PS5 that there is a Console Defect which causes the PS5 to crash and power down,” the Amazon class action states.

Castaneda claims Amazon is guilty of unjust enrichment, breach of implied warranty of merchantability and breach of express warranty and in violation of consumer protection laws including the Illinois Consumer Fraud and Deceptive Business Practices Act.

He demands a jury trial and requests injunctive and declaratory relief along with actual or compensatory damages for himself and all class members.

Castaneda wants to represent a nationwide class and an Illinois subclass of consumers who have purchased a PS5 console from Amazon’s online marketplace.

In related news, a group of PS5 owners opted out of arbitration with Sony in December after claiming the company sold the consoles with defective controllers.

Have you purchased a PS5 console from Amazon’s online marketplace? Let us know in the comments!

The plaintiff is represented by Eugene Y. Turin and Jordan R. Frysinger of McGuire Law, PC

Tea Amazon Defective PS5 Class Action Lawsuit is Castaneda v. Amazon.com, Inc.Case No. 1:22-cv-03187, in the US District Court for the Northern District of Illinois.



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